Outage in Central 1

INC213332 - Delayed Everlink ATM and POS November Volume Charges

Resolved Minor
December 01, 2025 - Started 21 days ago - Lasted 4 days
Official incident page

Incident Report

***This notice is for credit unions that use Everlink for their switch provider" Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue. An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2. For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/05/2025 06:32PM

The delayed Everlink files have now been posted to Central 1 accounts with an effective date of December 1. These amounts will show on the account as an LBF (Late Bank Fees).

Thank you for your patience while this incident was being investigated.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.

INVESTIGATING 18 days ago - at 12/04/2025 08:51PM

Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.

INVESTIGATING 19 days ago - at 12/03/2025 10:45PM

Our apologies for the delayed update. There has been no significant progress in the resolution of this incident. Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.

INVESTIGATING 20 days ago - at 12/02/2025 11:37PM

***This notice is for credit unions that use Everlink for their switch provider***

Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.


For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.

INVESTIGATING 20 days ago - at 12/02/2025 08:27PM

Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).

INVESTIGATING 21 days ago - at 12/01/2025 11:11PM

***This notice is for credit unions that use Everlink for their switch provider"

Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.

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