Outage in Central 1

INC213515 - Blocked e-Transfer Processing Delays

Resolved Minor
December 04, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

Incident Report

Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected. We will provide updates as we receive them. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/08/2025 07:52PM

Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.

INVESTIGATING about 1 month ago - at 12/05/2025 12:32AM

Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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