Third-Party Change Healthcare Network Disruption

CentralReach has successfully completed technical testing for submitting claims and retrieving Electronic Remittance Advices (ERAs) via the restored Change Healthcare platform. Please be advised that Change Healthcare is still in the process of reconnecting payors, and ConnectCenter remains unavailable.

For ongoing updates on Change Healthcare's restoration efforts and information regarding their cybersecurity event, please refer to the following resources provided directly by Change Healthcare:

List of Change Healthcare Payors for Claim Submission and ERA retrieval:
https://support.changehealthcare.com/customer-resources/payer-lists

Change Healthcare Cyber Attack Information Page:
https://www.unitedhealthgroup.com/changehealthcarecyberresponse

Change Healthcare has made progress in their restoration process. We have performed security and operational checks to confirm that we have the technical ability to safely submit claims and retrieve ERAs with Change Healthcare and have begun re-enabling this connectivity. Users should be aware that Change Healthcare has not yet fully reconnected with all payors and ConnectCenter is not yet available.

If your organization opted to use a temporary Office Ally connection to submit claims, we recommend that you continue to use that option until ConnectCenter is available and all of your payors are reconnected. The full list of Change Healthcare Exchange Payors for claim submission and ERA retrieval is available at https://support.changehealthcare.com/customer-resources/payer-lists

The CentralReach platform remains fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

Change Healthcare has begun reconnecting with payors, and is in a testing phase for their claims submissions process. We do not yet have clear timelines for the completion of their restoration efforts.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

The CentralReach platform is fully operational.