Outage in Change Healthcare

Resolved_ Pharmacy Solutions Self Service Portal

Resolved Major
February 06, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

"Customers utilizing the Self-Service Customer Portal are currently unable to open new cases. We are currently working to resolve this issue."
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/06/2025 08:06PM

Resolved: Customers are now able to successfully create cases from the Self Service portal.

IDENTIFIED about 1 month ago - at 02/06/2025 04:15PM

"Update: Customers utilizing the Self-Service Customer Portal may have difficulty opening new cases due to the product name search field. We are currently working to resolve this issue."

INVESTIGATING about 1 month ago - at 02/06/2025 03:37PM

"Customers utilizing the Self-Service Customer Portal are currently unable to open new cases. We are currently working to resolve this issue."

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