Outage in Change Healthcare

Update : Clearance Patient Access Suite: Verifier

Resolved Major
March 29, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

New incident: Clearance Patient Access Suite: Verifier is not performing as expected. 03/29/2025  02:40PM ET This message is intended for Clearance Patient Access Suite: Verifier Clearance Patient Access Suite: Verifier customers are currently experiencing issues with Receiving payer unavailable responses for eligibility transactions. Will provide further updates as they are available. We apologize for the inconvenience this situation has caused you. #INC0704383
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/29/2025 08:16PM

We are pleased to inform you that the issue affecting the Clearance Patient Access Suite: Verifier has been resolved. Thank you for your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please do not hesitate to contact our support team.

IDENTIFIED about 1 month ago - at 03/29/2025 07:43PM

Issue is still the same occurring. Team is currently working to resolve this issue.

INVESTIGATING about 1 month ago - at 03/29/2025 06:48PM

New incident: Clearance Patient Access Suite: Verifier is not performing as expected.
03/29/2025  02:40PM ET

This message is intended for Clearance Patient Access Suite: Verifier
Clearance Patient Access Suite: Verifier customers are currently experiencing issues with Receiving payer unavailable responses for eligibility transactions. Will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.

#INC0704383

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