Outage in Change Healthcare

Update Notice : RCM ASSURANCE - Experiencing issue with intermittent performance with Medicare Direct Entry MDE.

Resolved Major

March 02, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Change Healthcare's Assurance Reimbursement Management experienced intermittent performance issues with Medicare Direct Entry (MDE) for 5.1 hours, causing failed, queued, and slow jobs due to an unrecognized screen error. The issue was caused by changes made to the MDE system that required process corrections. The incident was resolved by distributing updated scripts to production and restarting impacted jobs, with turnkey customers needing to run EPD to receive the fix.

Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE). This may result in: Failed, queued, slow jobs ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen' Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. INC/CSA/Ref # INC48697869

Components affected

Change Healthcare Assurance Reimbursement Management

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/02/2026 07:49PM

The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.

MONITORING about 1 month ago - at 03/02/2026 06:15PM

Updated scripts have been tested and distributed to production. Support has started resuming failed jobs. Further updates will be provided at 2PM CST.

INC/CSA/Ref # INC48697869

IDENTIFIED about 1 month ago - at 03/02/2026 05:18PM

Fix is ready, working on getting up to our distribution server now.

INC/CSA/Ref # INC48697869

INVESTIGATING about 1 month ago - at 03/02/2026 04:12PM

We are working on correcting our process to accommodate the changes made to the MDE System.

INC/CSA/Ref # INC48697869

INVESTIGATING about 1 month ago - at 03/02/2026 02:45PM

Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE).

This may result in: Failed, queued, slow jobs
ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen'
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

INC/CSA/Ref # INC48697869

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