Outage in Change Healthcare

Initial Notice : RCM ASSURANCE - EDSNET screen changes caused DDE script failure, resulting in failed MDE background jobs.

Resolved Major

March 03, 2026 - Started 17 days ago - Lasted 28 minutes
Official incident page

Incident Report

Summary AI Generated

EDSNET screen changes in Change Healthcare's RCM Assurance system caused DDE script failures, which resulted in failed MDE background jobs and account errors. The incident affected the Assurance Reimbursement Management component for 28 minutes. An update was deployed to hosted Assurance to correct the account errors, failed jobs were successfully resumed, and Turnkey customers were advised to request a Product Update to retrieve files.

An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files. INC# INC48727484

Components affected

Change Healthcare Assurance Reimbursement Management

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 03/03/2026 05:02PM

Updates have been applied to correct account errors and failed jobs are running successfully.

INC# INC48727484

INVESTIGATING 17 days ago - at 03/03/2026 04:35PM

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