EDSNET screen changes in Change Healthcare's RCM Assurance system caused DDE script failures, which resulted in failed MDE background jobs and account errors. The incident affected the Assurance Reimbursement Management component for 28 minutes. An update was deployed to hosted Assurance to correct the account errors, failed jobs were successfully resumed, and Turnkey customers were advised to request a Product Update to retrieve files.
Updates have been applied to correct account errors and failed jobs are running successfully.
INC# INC48727484
An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files.
INC# INC48727484
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