Outage in ChannelAdvisor Page

Tiktok Order Import Issues

Resolved Minor
January 19, 2025 - Started 8 months ago - Lasted about 11 hours
Official incident page

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Outage Details

Our Engineering team is currently investigating delays importing orders from Tiktok. We have contacted Tiktok and are awaiting additional information. This alert will be updated as more information is available.
Components affected
ChannelAdvisor Page Fulfill: Orders & Fulfillment
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 01/19/2025 09:31PM

This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of Rithum clients.

INVESTIGATING 8 months ago - at 01/19/2025 12:39PM

This is affecting Tiktok US only and the issue is still ongoing. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.

INVESTIGATING 8 months ago - at 01/19/2025 10:50AM

Our Engineering team is currently investigating delays importing orders from Tiktok. We have contacted Tiktok and are awaiting additional information.

This alert will be updated as more information is available.

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