Outage in ChannelAdvisor Page

Amazon APAC, EMEA and US - Product and Order Issues

Resolved Minor
February 06, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

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Outage Details

Our Engineering team is actively investigating delays sending product data to and importing orders from Amazon APAC and EMEA. We have contacted Amazon and are awaiting additional information. This alert will be updated as more information is available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/07/2025 01:05PM

This issue has been resolved. We have worked through the backlog of queued requests and all product updates are processing normally.

There is no action required on the part of Rithum clients.

IDENTIFIED about 1 month ago - at 02/07/2025 11:26AM

The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.

INVESTIGATING about 1 month ago - at 02/07/2025 06:23AM

Our Engineering team is actively investigating delays in sending product data to Amazon US, APAC, and EMEA. We continue to work with Amazon and are awaiting additional information. Orders are now being imported successfully.

INVESTIGATING about 1 month ago - at 02/06/2025 10:38PM

Our Engineering team is actively investigating delays sending product data to and importing orders from Amazon US as well. We continue to work with Amazon and are awaiting additional information.

INVESTIGATING about 1 month ago - at 02/06/2025 07:38PM

Our Engineering team is actively investigating delays sending product data to and importing orders from Amazon APAC and EMEA. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

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