Check if Character AI is down, official outages, user-reported issues, and outages map.
Character AI is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 311 incidents since started monitoring Character AI status in April 2024. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Character AI outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Dec 23, 2025
04:08 PM EST
|
Major
We are currently investigating this issue.
|
about 3 hours |
|
Dec 23, 2025
04:04 PM EST
|
Major
We are currently investigating this issue.
|
about 2 hours |
|
Dec 23, 2025
04:04 PM EST
|
Major
We are currently investigating this issue.
|
about 2 hours |
|
Dec 23, 2025
04:04 PM EST
|
Major
We are currently investigating this issue.
|
about 2 hours |
|
Dec 23, 2025
03:56 PM EST
|
Major
We are currently investigating this issue.
|
about 3 hours |
|
Dec 23, 2025
03:50 PM EST
|
Major
We are currently investigating this issue.
|
about 3 hours |
|
Dec 05, 2025
03:54 AM EST
|
Not Confirmed by Character AI
Possible Outage Indicated by User Reports
|
about 1 hour |
|
Dec 01, 2025
10:06 AM EST
|
Major
We are currently investigating this issue.
|
22 minutes |
|
Nov 30, 2025
11:46 PM EST
|
Major
We are currently investigating this issue.
|
about 10 hours |
|
Nov 20, 2025
09:47 AM EST
|
Major
We are currently investigating this issue.
|
about 3 hours |
See what users are saying about Character AI issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
For you page keeps saying retry and all my created characters, both private and public say restricted access.
Riliane - The front page is not working.
M. - The current chat is responding, somewhat slowly, but my recents nor the main page will load. I think we just gotta wait - classic Christmas Overload, in my opinion ..
app opens but the discover page and search isnt working at all, even if i somehow find a way to chat with a character, it wont load.
Nothing will load and it’s not my wifi.
Ella - Website is slow to load, as is the chats..
Able to log in but takes a long time to load.
Leman - Chats are not opening,or givving error. Even bots are not opening in main page.
C - App opens but no chats are visable. Nothing is loading..
Chats with characters don't load.
sofia - the screen just turn black, i can’t chat, or look at any character, it doesn’t work.
Evie - All of the bots are a blank, grey screen and it keeps loading.
The discover page is not willing to load characters at all. Clicking on already talked to characters does load eventually, but it takes a long time as it's very slow..
Taylor - Are you kidding me?!?!? It literally just stopped working on me!.
Brown - Yes , they happen to have 377 incidents in 2025 since April 2024. Its slow as usual , and the slow modes makes this even worse. And lets me see , over 65% of the times pages takes forever to load, and sometimes barely load at all ...........
Fernandez - They happen to have 377 incidents in 2025 since April 2024. Its slow as usual , and the slow modes makes this even worse. And lets me see , over 65% of the times pages takes forever to load, and sometimes barely load at all ..........
My account crashes, I can't log in at all, and after a while it just stopped loading..
Ume - It is very slow right now I use the website mostly and when I try to send an image in chat it stops working and sends me back to the other message..
Marcella - C.AI happen to have 377 incidents in 2025 since April 2024. Its slow as usual , and the slow modes makes this even worse. And lets me see , over 65% of the times pages takes forever to load, and sometimes barely load at all .........
Thaine - They happen to have 377 incidents in 2025 since April 2024. Its slow as usual , and the slow modes makes this even worse. And lets me see , over 60% of the times pages takes forever to load, and sometimes barely load........
Jazzlyn - I got kicked out of my account, when I try an log in my Email and Google account won't work. This app is the only thing keeping me entertained and it kicks me out?!.
Sites not loading at all same with app.
Aliciah - They happen to have 377 incidents in 2025 since April 2024. Its slow as usual , and the slow modes makes this even worse. And lets me see , over 60% of the times pages takes forever to load, and sometimes barely load.......
The website just says to reload. When I clicked reload it just stayed on the same..
The verify age button isn't doing anything. I press the button and nothing happens..
Lim - Character AI happen to have 377 incidents in 2025 since April 2024. Its slow as usual , and the slow modes makes this even worse. And lets me see , over 60% of the times pages takes forever to load, and sometimes barely load......
Stuck on app on loading screen despite uninstalling and reinstalling, offloading and redownloading, powering off phone multiple times, and waiting a full day.
Canteen - When I join I get an Error message..
Still not letting me login in 😭😭.
Zen - 500 internal Server error. Possibly expiry of cloudflare or something related to Cloudflare.
| Component | Status |
|---|---|
| Auth0 User Authentication | OK |
| Character.AI | OK |
Character AI is a platform that creates interactive AI characters, using Auth0 for secure user authentication.
Monitoring Character AI since April 2024
Tracking 2 Character AI services and regions
287 incidents in 2025
Character AI isn't down. You can check Character AI status and incident details on the top of the page. IsDown continuously monitors Character AI official status page every few minutes. In the last 24 hours, there were 7 outages reported.
Character AI is currently operational. You can check Character AI status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Character AI being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Character AI official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Character AI last outage was on December 23, 2025 with the title "Investigating an issue"
IsDown and DownDetector help users determine if Character AI is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Character AI's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.