Outage in Chargebee

UK VAT Validation Service Disruption

Resolved Major
February 18, 2025 - Started 3 months ago - Lasted 29 days
Official incident page

Need to monitor Chargebee outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Chargebee, and never miss an outage again.
Start Free Trial

Outage Details

We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status. We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress. For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/19/2025 01:24PM

HMRC has approved our production account, and we have re-enabled the UK VAT validation service in Chargebee. The VAT validation is now functioning as expected.

Thank you for your patience while we worked through this issue. If you have any questions, please refer to our support documentation or reach out to our support team.

More details: https://www.chargebee.com/docs/2.0/uk-vat.html#uk-vat-validation_when-uk-vat-validation-service-is-down

IDENTIFIED 2 months ago - at 03/11/2025 06:38AM

We are still awaiting the production account from HMRC. We will keep following up and share any updates once we have more information. Thank you for your patience.

IDENTIFIED 2 months ago - at 03/06/2025 08:25AM

We are still waiting for the production account from HMRC and following up to get this resolved. We will share updates as soon as we have more information. Thanks for your patience.

IDENTIFIED 2 months ago - at 02/28/2025 06:43AM

We are still waiting for production credentials from HMRC and continuing to follow up to expedite the process. We will provide further updates as soon as we have more information. Thank you for your patience!

IDENTIFIED 3 months ago - at 02/24/2025 02:14PM

We have successfully implemented the required code changes to support API V2.0. We are now waiting for production credentials from HMRC to enable the service.

We will provide further updates as we progress.

IDENTIFIED 3 months ago - at 02/19/2025 06:29AM

We have successfully tested Version 2.0 of the HMRC VAT validation API in the sandbox and are now implementing the necessary code changes in Chargebee. We will share further updates as we progress.

IDENTIFIED 3 months ago - at 02/18/2025 05:24PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 02/18/2025 08:53AM

We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status.

We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress.

For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook