Outage in Chargebee
UK VAT Validation Service Disruption
Resolved Major
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Outage Details
We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status.
We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress.
For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 03/19/2025 01:24PM
HMRC has approved our production account, and we have re-enabled the UK VAT validation service in Chargebee. The VAT validation is now functioning as expected.
Thank you for your patience while we worked through this issue. If you have any questions, please refer to our support documentation or reach out to our support team.
More details: https://www.chargebee.com/docs/2.0/uk-vat.html#uk-vat-validation_when-uk-vat-validation-service-is-down
IDENTIFIED
3 months ago - at 03/11/2025 06:38AM
We are still awaiting the production account from HMRC. We will keep following up and share any updates once we have more information. Thank you for your patience.
IDENTIFIED
3 months ago - at 03/06/2025 08:25AM
We are still waiting for the production account from HMRC and following up to get this resolved. We will share updates as soon as we have more information. Thanks for your patience.
IDENTIFIED
3 months ago - at 02/28/2025 06:43AM
We are still waiting for production credentials from HMRC and continuing to follow up to expedite the process. We will provide further updates as soon as we have more information. Thank you for your patience!
IDENTIFIED
3 months ago - at 02/24/2025 02:14PM
We have successfully implemented the required code changes to support API V2.0. We are now waiting for production credentials from HMRC to enable the service.
We will provide further updates as we progress.
IDENTIFIED
3 months ago - at 02/19/2025 06:29AM
We have successfully tested Version 2.0 of the HMRC VAT validation API in the sandbox and are now implementing the necessary code changes in Chargebee. We will share further updates as we progress.
IDENTIFIED
3 months ago - at 02/18/2025 05:24PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 02/18/2025 08:53AM
We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status.
We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress.
For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0
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