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Outage in ChatBot

LiveChat Integration Issues

Resolved Minor
May 05, 2024 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are receiving reports regarding issues with the LiveChat API. Chatbots integrated with LiveChat may not have worked correctly. The LiveChat team has identified the issue and a fix is being implemented. For more information and live status updates, please visit: https://status.livechat.com/incidents/fwtc31twz0sr
Components affected
ChatBot Integrations

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/05/2024 05:31PM

Most licenses are no longer affected by the issue after the implemented fix. A small group of customers can still experience temporary issues. For more detailed updates, please follow the issue on the LiveChat's Status Page: https://status.livechat.com/incidents/fwtc31twz0sr

MONITORING about 2 years ago - at 05/05/2024 01:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 05/05/2024 11:52AM

We are receiving reports regarding issues with the LiveChat API. Chatbots integrated with LiveChat may not have worked correctly. The LiveChat team has identified the issue and a fix is being implemented.

For more information and live status updates, please visit: https://status.livechat.com/incidents/fwtc31twz0sr

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