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Cherwell Outage History

Every past Cherwell outage tracked by IsDown, with detection times, duration, and resolution details.

There were 633 Cherwell outages since June 2019. The 164 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor October 17, 2025

October 2025: Neurons NVU: Patch configuration pending (1705365)

Detected Oct 17, 2025 3:49 PM EDT · Resolved Oct 21, 2025 3:42 PM EDT · Duration 4 days

Minor October 16, 2025

October 2025: Ivanti Neurons Platform (NVU) Bots page, Devices and Remote control - 1702631

Detected Oct 16, 2025 9:36 AM EDT · Resolved Oct 16, 2025 5:25 PM EDT · Duration about 8 hours

Minor October 16, 2025

October 2025: Ivanti Neurons Platform (FRU) - Remote Control - 1702145

Detected Oct 16, 2025 1:59 AM EDT · Resolved Oct 16, 2025 12:48 PM EDT · Duration about 11 hours

Minor October 15, 2025

October 2025: Ivanti Neurons (All regions) - Software Distribution, Edge Intelligence, and other menu items may no longer be visible after UI update. (1701638)

Detected Oct 15, 2025 9:43 AM EDT · Resolved Oct 15, 2025 5:23 PM EDT · Duration about 8 hours

Minor October 14, 2025

October 2025: Ivanti Neurons Platform (UKU) - Remote Control-1700381

Detected Oct 14, 2025 9:13 AM EDT · Resolved Oct 15, 2025 1:57 AM EDT · Duration about 17 hours

Minor October 13, 2025

October 2025: Ivanti Neurons (NVU) - Some sections of the console may be slow or fail including Group Policies and Device View (1699762)

Detected Oct 13, 2025 4:03 PM EDT · Resolved Oct 21, 2025 3:42 PM EDT · Duration 8 days

Minor October 9, 2025

October 2025: Ivanti Neurons (NVU,TKU) - New agent deployments may be delayed for updates and showing up in the console (1697492)

Detected Oct 9, 2025 2:01 PM EDT · Resolved Oct 14, 2025 3:45 AM EDT · Duration 5 days

Minor October 8, 2025

October 2025: Ivanti Neurons Edge Intelligence: New engine version (1694145)

Detected Oct 8, 2025 1:44 PM EDT · Resolved Oct 14, 2025 3:45 AM EDT · Duration 6 days

Minor October 8, 2025

October 2025: Ivanti Neurons Platform - NVU - Device status changes (updates and deletes) may be delayed in the UI - 1696415

Detected Oct 8, 2025 9:32 AM EDT · Resolved Oct 8, 2025 5:59 PM EDT · Duration about 8 hours

Minor October 2, 2025

October 2025: Ivanti Neurons (NVU) - Edge Intelligence queries and Automation Dispatch may be slow to respond or fail to respond

Detected Oct 2, 2025 9:30 AM EDT · Resolved Oct 2, 2025 1:01 PM EDT · Duration about 4 hours