We are experiencing downtime on our India SDK endpoint

This incident has been resolved and SDK ingestion has resumed to normal.

We have deployed the changes and currently monitoring the system.
We will observe this for some time before closing the incident.

The issue has been identified and a fix is being implemented.
We will update the progress in the next few minutes.

We are taking more time to identify the exact issue which is causing the downtime.
Thank you for your patience and we will continue to update the progress here.

We are continuing to investigate this issue further. So far we have eliminated a few reasons. However, we are taking more time to identify the exact issue which is causing the downtime.
We appreciate your patience and we will continue to update the progress here.

We are continuing to investigate this issue further. We are ruling out a few possibilities with the help of Amazon AWS.
We will update here as soon as possible.

We are upgrading the severity of the incident to "Major Outage" for SDK ingestion in the India region.
We are continuing to work with Amazon AWS team to get the system back to normal.

Currently, this issue has affected the ingestion in the India region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

We are continuing to investigate this issue and working with the Amazon AWS team to bring the services back to normal.
We appreciate your patience and we will update the status here in some time.

We are currently investigating an issue that is causing degraded performance/partial outage on our India SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.
We will provide further updates in 30 minutes.