Outage in CleverTap

We are experiencing downtime on our India SDK endpoint

Resolved Major
November 30, 2022 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing degraded performance/partial outage on our India SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.
Components affected
CleverTap SDK Ingestion

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/01/2022 11:48AM

This incident has been resolved and SDK ingestion has resumed to normal.

MONITORING almost 3 years ago - at 12/01/2022 11:24AM

We have deployed the changes and currently monitoring the system.
We will observe this for some time before closing the incident.

IDENTIFIED almost 3 years ago - at 12/01/2022 10:48AM

The issue has been identified and a fix is being implemented.
We will update the progress in the next few minutes.

INVESTIGATING almost 3 years ago - at 12/01/2022 09:25AM

We are taking more time to identify the exact issue which is causing the downtime.
Thank you for your patience and we will continue to update the progress here.

INVESTIGATING almost 3 years ago - at 12/01/2022 07:27AM

We are continuing to investigate this issue further. So far we have eliminated a few reasons. However, we are taking more time to identify the exact issue which is causing the downtime.
We appreciate your patience and we will continue to update the progress here.

INVESTIGATING almost 3 years ago - at 12/01/2022 06:17AM

We are continuing to investigate this issue further. We are ruling out a few possibilities with the help of Amazon AWS.
We will update here as soon as possible.

INVESTIGATING almost 3 years ago - at 12/01/2022 05:04AM

We are upgrading the severity of the incident to "Major Outage" for SDK ingestion in the India region.
We are continuing to work with Amazon AWS team to get the system back to normal.

Currently, this issue has affected the ingestion in the India region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

INVESTIGATING almost 3 years ago - at 12/01/2022 04:49AM

We are continuing to investigate this issue and working with the Amazon AWS team to bring the services back to normal.
We appreciate your patience and we will update the status here in some time.

INVESTIGATING almost 3 years ago - at 12/01/2022 04:03AM

We are currently investigating an issue that is causing degraded performance/partial outage on our India SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.
We will provide further updates in 30 minutes.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook