Outage in CleverTap

We are experiencing downtime on our Europe SDK endpoint

Resolved Major
December 01, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing degraded performance/partial outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.
Components affected
CleverTap SDK Ingestion

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/01/2022 02:15PM

This incident has been resolved and SDK ingestion has resumed to normal.

MONITORING almost 3 years ago - at 12/01/2022 01:48PM

We have deployed the changes and currently monitoring the system.
We will observe this for some time before closing the incident.

IDENTIFIED almost 3 years ago - at 12/01/2022 01:33PM

The issue has been identified and a fix is being implemented.
We will update the progress in the next few minutes.

INVESTIGATING almost 3 years ago - at 12/01/2022 11:25AM

We are continuing to work with the Amazon AWS team to get the system back to normal.
Currently, this issue has affected the ingestion in the Europe region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

INVESTIGATING almost 3 years ago - at 12/01/2022 10:51AM

We are currently investigating an issue that is causing degraded performance/partial outage on our Europe SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.

We will provide further updates in 30 minutes.

Latest CleverTap outages

Partial Outage on EU region - 11 days ago
Outage on EU region - 5 months ago
Partial Outage on SG region - 6 months ago
Partial outage on EU region - 10 months ago
Some of our users are not able to login on EU1 due to underlying Cloudflare issue - about 1 year ago

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