Outage in CleverTap

We are experiencing downtime on our Europe SDK endpoint

Resolved Major
September 15, 2023 - Started about 2 years ago - Lasted 16 minutes
Official incident page

Incident Report

We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.
Components affected
CleverTap SDK Ingestion

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/15/2023 08:23AM

This incident has been resolved and SDK ingestion has resumed to normal.

MONITORING about 2 years ago - at 09/15/2023 08:16AM

We have deployed the changes which resolved the issue with our Europe SDK endpoint. The ingestion is back to normal and we are currently monitoring the system.
We will observe this for some time before closing the incident.

INVESTIGATING about 2 years ago - at 09/15/2023 08:09AM

We are currently investigating an issue that is causing outage on our Europe SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.

We will provide further updates in 30 minutes.

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