Outage in CleverTap

Unplanned maintenance triggered on one of the data store for one IN Cluster

Resolved Major
October 09, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.
Components affected
CleverTap API Ingestion CleverTap SFTP Imports CleverTap Dashboard Reports CleverTap SDK Ingestion CleverTap Campaign Delivery CleverTap Data Exports
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/09/2023 10:21AM

This incident has been resolved and all our systems are stable and normal. We are closing the incident.

MONITORING over 1 year ago - at 10/09/2023 09:56AM

The affected node is back to normal. All our systems are back to normal.
We are currently monitoring the services. We will close the incident in a few minutes.

IDENTIFIED over 1 year ago - at 10/09/2023 08:34AM

We are continuing to work with the infrastructure team to fix the issue. We are expecting a slight delay in getting this node back online.
We will keep updating the status regularly here.

IDENTIFIED over 1 year ago - at 10/09/2023 07:21AM

We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters.
The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports.

We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.

Latest CleverTap outages

Partial outage on EU region - 3 months ago
Some of our users are not able to login on EU1 due to underlying Cloudflare issue - 6 months ago
We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - 9 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago

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