Outage in CleverTap
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup
Resolved Major
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Outage Details
Components affected
CleverTap Dashboard Reports CleverTap API Ingestion CleverTap SDK Ingestion CleverTap Campaign Delivery CleverTap SFTP ImportsLatest Updates ( sorted recent to last )
This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.
The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.
We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion.
We are experiencing degraded performance on some of our IN (instances).
Data ingestion will be delayed and some of the campaigns will be running slow/delayed.
Dashboard queries will be slow.
We are currently investigating the incident and will update here in the next 30 minutes.
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