Outage in Cloudways

Operational Delays in Chat Tool and Impact on Load-Based Assignment

Resolved Minor
June 20, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our chat tool is experiencing performance issues with conversational operations. Specifically, navigating between conversations is taking twice as long as usual, and there is an additional impact on features such as load-based assignment. We will keep you informed of any updates as soon as they become available. We regret any inconvenience caused by this issue and appreciate your understanding and patience.
Components affected
Cloudways Support
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/20/2024 05:11PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 06/20/2024 03:03PM

Our chat tool is experiencing performance issues with conversational operations. Specifically, navigating between conversations is taking twice as long as usual, and there is an additional impact on features such as load-based assignment. We will keep you informed of any updates as soon as they become available. We regret any inconvenience caused by this issue and appreciate your understanding and patience.

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