Outage in CommCare HQ

Performance degradation.

Resolved Minor
October 28, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Users, we are seeing a degradation in the performance affecting CommCare HQ. Our response team is treating this with the highest priority and are taking actions to return performance to normal. Thank you for your continued patience while we work to resolve this issue. We will provide an update in the next 15 minutes.
Components affected
CommCare HQ Data Forwarding CommCare HQ Syncs with CommCare HQ App Preview CommCare HQ CommCare APIs CommCare HQ Web Apps CommCare HQ Report Builder CommCare HQ SMS / Messaging CommCare HQ Project Reporting CommCare HQ Data Cleaning CommCare HQ CommCare Data Export Tool CommCare HQ Bulk Case Import CommCare HQ Data Exports CommCare HQ Form Submissions CommCare HQ Report an Issue CommCare HQ Form Builder CommCare HQ App Release Management CommCare HQ User Management
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/28/2022 09:02PM

Dear Users, our response team has identified a fix to restore normal performance for CommCareHQ. The team is monitoring the recovery. We thank you for your continued patience and apologize for any inconvenience. We will provide a status in the next 30 minutes.

IDENTIFIED about 2 years ago - at 10/28/2022 08:45PM

Dear Users, the response team has identified the source of the issue and are taking steps to resolve the degraded performance on CommCare HQ. We apologize for the inconvenience and thank you for your continued patience. We will update this page in the next 15 minutes.

INVESTIGATING about 2 years ago - at 10/28/2022 08:38PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/28/2022 08:28PM

Dear Users, we are seeing a degradation in the performance affecting CommCare HQ. Our response team is treating this with the highest priority and are taking actions to return performance to normal. Thank you for your continued patience while we work to resolve this issue. We will provide an update in the next 15 minutes.

Latest CommCare HQ outages

Outage on www.commcarehq.org - 16 days ago
Degraded performance affecting some case updates, conditional alerts, sending reports and creating new app builds on www.commcarehq.org - 2 months ago
Degraded performance affecting form submissions on www.commcarehq.org - 2 months ago
Degraded performance with Data Forwarding on www.commcarehq.org - 4 months ago
Degraded performance affecting reports and page loading on www.commcarehq.org - 5 months ago

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