Outage in CommCare HQ

Degraded performance with Reporting and Data Exports on CommCare HQ

Resolved Minor
June 30, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear users, We have identified an issue on CommCare HQ where users may not be seeing the latest case data in reports or in their exports due to a processing delay. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.
Components affected
CommCare HQ Report Builder CommCare HQ Project Reporting CommCare HQ Data Exports
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/30/2023 04:40PM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/30/2023 04:23PM

Dear users, our engineers implemented maintenance to address delays in the report and export processing on CommCare HQ. Our engineers are currently monitoring the delays as they recover. We will post an update on this issue in the next hour. We apologize for the inconvenience that this may have caused.

IDENTIFIED almost 2 years ago - at 06/30/2023 03:33PM

Dear users,
We have identified an issue on CommCare HQ where users may not be seeing the latest case data in reports or in their exports due to a processing delay. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.

Latest CommCare HQ outages

Case List Explorer Report Download Issue - 2 days ago
Issue with Syncs and Form Submissions - 11 days ago
CommCare HQ Slowness and Instability - 19 days ago
Outage affecting data exports, file downloads and imports on www.commcarehq.org - 24 days ago
Degraded performance affecting data exports and file downloads on www.commcarehq.org - 24 days ago

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