Outage in Coveo Cloud V2

[Europe] Reduced Performance for Commerce Queries

Resolved Minor
September 18, 2025 - Started about 13 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing reduced performance for Commerce queries in the EU region. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 09/18/2025 11:44AM

This incident has been resolved.

MONITORING about 12 hours ago - at 09/18/2025 10:40AM

The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

If you need help or to get in touch with us, please visit our Help Portal

IDENTIFIED about 13 hours ago - at 09/18/2025 10:17AM

We’ve identified the root cause and our team is working towards resolution.

If you need help or to get in touch with us, please visit our Help Portal

INVESTIGATING about 13 hours ago - at 09/18/2025 09:48AM

We are currently experiencing reduced performance for Commerce queries in the EU region. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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