Outage in CrossEngage

Degraded indexing performance

Resolved Minor
August 15, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
Components affected
CrossEngage Segmentation CrossEngage Web tracking CrossEngage API v1.0 CrossEngage API v2.0
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/15/2024 08:36PM

This incident has been resolved.

MONITORING 4 months ago - at 08/15/2024 06:44PM

All systems are back to normal.

Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected.

Your CrossEngage Team.

IDENTIFIED 4 months ago - at 08/15/2024 05:30PM

We have detected a delay in processing/indexing of events.

This affects event data, user updates are processed normally. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected.

Our Engineering Team is on it and we will post an update as soon as one is available.

Your CrossEngage Team.

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Data Processing Delay - about 2 months ago
Degraded performance on data ingestion - 2 months ago
Degraded Platform Performance - 5 months ago

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