Outage in Customer.io

Issues with drag and drop editor

Resolved Major
July 09, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with our drag and drop editor and are investigating the root cause. Our rich text and code editors are unaffected. All other systems are operational and no loss of data is being experienced.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/09/2023 08:26PM

This issue has been resolved and the drag and drop editor is working normally again.

IDENTIFIED over 1 year ago - at 07/09/2023 08:07PM

We are continuing to work with our vendor on a solution to the issue.

IDENTIFIED over 1 year ago - at 07/09/2023 07:19PM

We have identified the issue with our vendor. We are working with them to find a solution.

INVESTIGATING over 1 year ago - at 07/09/2023 06:23PM

We are currently experiencing issues with our drag and drop editor and are investigating the root cause. Our rich text and code editors are unaffected. All other systems are operational and no loss of data is being experienced.

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