Outage in Customer.io

Drag and Drop Editor Errors

Resolved Minor
September 15, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue with our Drag and Drop editor. As a result we have disabled the ability to save changes in the editor. We are working to resolve the issue. All other functionality including data collection, data processing and message sending is working normally.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/16/2024 01:30AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 09/16/2024 12:49AM

The team is continuing to work on a resolution for the issue.

IDENTIFIED 3 months ago - at 09/15/2024 11:29PM

The team has identified the issue and is working on a resolution. The ability to save in the drag and drop editor is still unavailable. All other functionality including data collections, data processing and message sending is working normally.

INVESTIGATING 3 months ago - at 09/15/2024 10:42PM

We are investigating an issue with our Drag and Drop editor. As a result we have disabled the ability to save changes in the editor. We are working to resolve the issue. All other functionality including data collection, data processing and message sending is working normally.

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