Outage in Customer.io

Some customers may experience data delays

Resolved Minor
November 11, 2024 - Started about 1 month ago - Lasted 31 minutes
Official incident page

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Outage Details

We are looking into an issue impacting a subset of our customers where there's a delay in processing and sending data. Our team is currently investigating
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/11/2024 03:58PM

The issue has been resolved.

MONITORING about 1 month ago - at 11/11/2024 03:46PM

Our team has found a solution for the issue. We are currently monitoring for System Stability.

IDENTIFIED about 1 month ago - at 11/11/2024 03:39PM

Our team has identified the reason behind the issue. We are currently working on a fix to mitigate the delays.

INVESTIGATING about 1 month ago - at 11/11/2024 03:29PM

We are looking into an issue impacting a subset of our customers where there's a delay in processing and sending data. Our team is currently investigating

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