Outage in Customer.io

Sending and Processing impacted for some customers in the EU Data Center

Resolved Major
February 03, 2025 - Started about 2 months ago - Lasted 10 minutes
Official incident page

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Outage Details

We are investigating some delays with data sending and processing for a subset of customers on our EU Data Center
Components affected
Customer.io Data Processing Customer.io Message Sending
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/03/2025 09:33AM

The incident is now resolved.

MONITORING about 2 months ago - at 02/03/2025 09:31AM

Our team has released a fix and all delayed data has finished processing. We are currently monitoring for System Stability

INVESTIGATING about 2 months ago - at 02/03/2025 09:26AM

We are investigating some delays with data sending and processing for a subset of customers on our EU Data Center

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