Outage in Customer.io

Some Delays in processing data on the EU Data Center

Resolved Minor
November 25, 2024 - Started 3 months ago - Lasted 16 minutes
Official incident page

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Outage Details

Our team is currently investigating some delays we're noticing in processing data that is impacting some of our Customers on the EU Data Center. All data are being received as expected, no data are being lost.
Components affected
Customer.io Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/25/2024 10:28AM

This incident has been resolved.

MONITORING 3 months ago - at 11/25/2024 10:25AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 11/25/2024 10:16AM

Our team is currently investigating some delays we're noticing in processing data that is impacting some of our Customers on the EU Data Center. All data are being received as expected, no data are being lost.

Latest Customer.io outages

New account and workspace creation is affected. - 16 days ago
Sending and Processing impacted for some customers in the EU Data Center - 20 days ago
The UI is not loading for some workspaces in the EU Data Center Region - about 1 month ago
Some customers are seeing issues with Events created from Campaign Actions - about 1 month ago
Investigating issue loading UI - 2 months ago

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