Outage in Customer.io

Investigating issue loading UI

Resolved Major
December 19, 2024 - Started 2 days ago - Lasted 7 minutes
Official incident page

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Outage Details

We are currently investigating an issue loading the Customer.io UI in the US and EU regions. The system is still accepting data and messages continue to send.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2024 10:01PM

This incident has been resolved.

MONITORING 2 days ago - at 12/19/2024 10:00PM

We have identified the issue to resolve the error and are currently monitoring.

INVESTIGATING 2 days ago - at 12/19/2024 09:57PM

We are currently investigating an issue loading the Customer.io UI in the US and EU regions. The system is still accepting data and messages continue to send.

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