Outage in Customer.io

Intermittent issue creating in-app messages using Legacy in-app editor

Resolved Minor
December 16, 2024 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an intermittent issue creating new in-app messages with the legacy in-app message editor. Message sending is not affected.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/16/2024 11:31PM

The incident is resolved.

MONITORING 5 days ago - at 12/16/2024 10:17PM

The team has implemented an update and is currently monitoring.

IDENTIFIED 5 days ago - at 12/16/2024 09:24PM

We have identified an intermittent issue creating new in-app messages with the Legacy in-app message editor. In-app messages created with the Visual in-app editor are not affected. Message sending is not impacted.

INVESTIGATING 5 days ago - at 12/16/2024 09:17PM

We are currently investigating an intermittent issue creating new in-app messages with the legacy in-app message editor. Message sending is not affected.

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