Outage in Customer.io

Customer.io Journeys UI is not available for EU customers

Resolved Major
November 29, 2024 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team is investigating Customer.io Journeys UI not being available for some of our customers in the EU Data Center.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/29/2024 01:42PM

The issue is now resolved.

MONITORING 23 days ago - at 11/29/2024 01:13PM

A fix has been released, and our team is closely monitoring the system's stability.

IDENTIFIED 23 days ago - at 11/29/2024 01:05PM

Our team has identified the root cause and we are currently working on a fix.

INVESTIGATING 23 days ago - at 11/29/2024 01:01PM

Our team is investigating Customer.io Journeys UI not being available for some of our customers in the EU Data Center.

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