Outage in Customer.io

Issues saving content on the EU Data Center

Resolved Minor
December 12, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Our team is currently investigating reports of Email Templates not saving as expected.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/12/2024 06:39PM

This incident has been resolved.

MONITORING 3 months ago - at 12/12/2024 11:16AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 12/12/2024 11:08AM

Our team has released a fix and we are currently monitoring system stability.

INVESTIGATING 3 months ago - at 12/12/2024 11:00AM

Our team is currently investigating reports of Email Templates not saving as expected.

Latest Customer.io outages

Investigating reports with intermittent loading of the drag-and-drop editor - 1 day ago
We're investigating reports of unexpected changes to segment membership metrics. - 4 days ago
Data processing in EU Region is delayed - 14 days ago
New account and workspace creation is affected. - about 1 month ago
Sending and Processing impacted for some customers in the EU Data Center - about 1 month ago

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