Outage in Customer.io

Some US customers may experiece issues accessing their Workspace and message delays

Resolved Minor
December 02, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re investigating an issue that is affecting some US customers where they may run into an issue with accessing their Workspace UI, as well as message delays. We’ll update again as soon as possible.
Components affected
Customer.io Message Sending Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/02/2024 07:10PM

This incident has been resolved.

MONITORING 3 months ago - at 12/02/2024 06:06PM

We’re investigating an issue that is affecting some US customers where they may run into an issue with accessing their Workspace UI, as well as message delays. We’ll update again as soon as possible.

Latest Customer.io outages

New account and workspace creation is affected. - 16 days ago
Sending and Processing impacted for some customers in the EU Data Center - 20 days ago
The UI is not loading for some workspaces in the EU Data Center Region - about 1 month ago
Some customers are seeing issues with Events created from Campaign Actions - about 1 month ago
Investigating issue loading UI - 2 months ago

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