Outage in Customer.io

Issues with Parcel code editor and 'Design Studio' interface

Resolved Minor
March 17, 2025 - Started 15 days ago - Lasted 36 minutes
Official incident page

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Outage Details

Some backend API calls are failing, the Engineers have identified the issue and are working on a fix.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 03/17/2025 10:40PM

The engineers have deployed a fix in all regions, the Parcel code editor and the 'Design Studio' should now all be fully operational.

IDENTIFIED 15 days ago - at 03/17/2025 10:06PM

Some backend API calls are failing, the Engineers have identified the issue and are working on a fix.

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