Outage in Customer.io

New accounts experiencing issues navigating UI

Resolved Minor
April 03, 2025 - Started about 22 hours ago - Lasted about 2 hours
Official incident page

Need to monitor Customer.io outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Customer.io, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of the issues with creation of new accounts for some customers. Team is investigating.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 04/03/2025 09:50AM

The issue has been resolved.

INVESTIGATING about 22 hours ago - at 04/03/2025 08:23AM

The issue affects new accounts' ability to navigate around the workspace. Team continues to investigate.

INVESTIGATING about 22 hours ago - at 04/03/2025 07:41AM

We are aware of the issues with creation of new accounts for some customers. Team is investigating.

Be the first to know when Customer.io and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3908 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook