Outage in Customer.io

Transactional API delays

Resolved Minor
April 07, 2025 - Started 11 days ago - Lasted 39 minutes
Official incident page

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Outage Details

We're currently investigating an issue that is causing delays between Transactional API requests being received and messages being sent.
Components affected
Customer.io Message Sending
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/07/2025 08:48PM

This incident has been resolved.

MONITORING 11 days ago - at 04/07/2025 08:38PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 04/07/2025 08:13PM

We're currently investigating an issue that is causing delays between Transactional API requests being received and messages being sent.

Latest Customer.io outages

API Requests Failing - 9 days ago
Account Creation Faulty - 15 days ago
Sending Delays - 19 days ago

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