Decision Manager Case Search Time to Departure Field Issue

The issue affecting the Decision Manager Case Search Time to Departure Field has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18:26 GMT on 08/08/2023
Reported End Time: 03:11 GMT on 08/09/2023

Impact: Customers are now able to use the Decision Manager as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16531980

The issue affecting the Decision Manager Case Search Time to Departure Field Issue is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Decision Manager as normal.

Reported Start Time: 18:26 GMT on 08/08/2023
Reported End Time: 03:11 GMT on 08/09/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16531980

Cybersource is aware of an issue that is currently affecting merchants using the airline field "Time to Departure Date" within Decision Manager.

We have identified the issue and implementing a fix. We appreciate your patience as we urgently work on mitigation.

Reported Start Time: 18:26 GMT on 08/08/2023

Impact: The "Time To Departure Date" field is currently parsed incorrectly, resulting in the inability to sort this field

Next Update: when status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: INC16531980

Cybersource is aware of an issue that is currently affecting merchants using the airline field "Time to Departure Date" within Decision Manager.

We have identified the issue and appreciate your patience as we urgently work on mitigation.

Impact: The "Time To Departure Date" field is currently parsed incorrectly, resulting in the inability to sort this field

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-24388