Payment Processor Authentication Issue

The issue affecting the processing of authorizations through Cybersource services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13:08 GMT on 11/14/2023
Reported End Time:14:18 GMT on 11/14/2023

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17225268

The issue affecting processing authorizations through Cybersource services has now been mitigated, and we are monitoring closely to ensure the issue is resolved.

Reported Start Time: 13:08 GMT 14 November 2023
Reported End Time: 14:18 GMT 14 November 2023

Impact: Merchants are now able to process authorization through Cybersource services as normal.

Next Update: As status changes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17225268

Cybersource is aware of an issue that is currently affecting processing Authorization through Cybersource services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience errors while processing Authorization through Cybersource services

Reported Start Time: 13:08 GMT 14 November 2023

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17225268