Customer Invoicing Issue

The issue affecting Customer Invoicing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: Unknown, approximately 01 November 2023
Reported End Time: Approximately 02:00 GMT on 01 December 2023

Impact: Merchants are now receiving Invoicing and other emails as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-25459

Cybersource is aware of an issue that is currently affecting Customer Invoicing. A small percentage of Invoicing and other emails may not be received by intended recipients.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may see a small percentage of expected emails – Invoicing and others – greatly delayed or not received. Merchants may find the invoice information in the EBC and copy it out as a workaround at this time.

Reported Start Time: Unknown, approximately 01 November 2023

Next Update: When status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-25459