Service Disruption

The issue affecting Global Payments North America services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18:31 GMT on 15 February 2024
Reported End Time: 19:55 GMT on 15 February 2024

Impact: Customers are now able to use Global Payments North America services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17723592

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Global Payments North America services as expected.

Reported Start Time: 18:21 GMT on 15 February 2024
Reported End Time: 19:55 GMT on 15 February 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17723592

We have identified the issue affecting Global Payments North America transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 18:21 GMT on 15 February 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC17723592

Cybersource is aware of a potential service disruption for a small targeted group of transactions. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

Impact: The impact is currently being determined.

Reported Start Time: 18:21 GMT on 15 February 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC17723592

We are continuing to investigate this issue.

Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

Impact: The impact is currently being determined.

Reported Start Time: 18:21 GMT on 15 February 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC17723592