Outage in Cybersource

Global IT Disruption Reported

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted 3 days
Official incident page

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Outage Details

Cybersource is aware of a global IT issue that has been reported, and our systems continue to operate normally. We are monitoring the issue. There is no indication of any impact on Cybersource’s ability to process payments from this issue. Our systems are operating normally. We are aware of reports of people being unable to make payments and we are working with our financial institution clients to understand any impact on their services to cardholders and merchants. Cybersource’s systems continue to operate normally, and no issues have been identified that could be attributed to this incident. Reported Start Time: 07:20 GMT on 19 July 2024 Impact: No issues have been identified within Cybersource and transaction processing is continuing as normal.
Components affected
Cybersource Status Page
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/22/2024 02:18PM

The Global IT issue that was widely reported has now been resolved.

Cybersource’s systems continued to operate normally, and no issues have been identified that could be attributed to this incident.

Reported Start Time: 19 July 2024
Reported End Time: 19 July 2024

Impact: No issues were identified within Cybersource and transaction processing continued as normal.

Incident #: INC18743372

MONITORING 5 months ago - at 07/19/2024 08:35PM

Cybersource is aware of a global IT issue that has been reported, and our systems continue to operate normally. We continue to monitor the issue.

There is no indication of any impact on Cybersource’s ability to process payments from this issue. Our systems are operating normally. We are aware of reports of people being unable to make payments and we are working with our financial institution clients to understand any impact on their services to cardholders and merchants.

Cybersource’s systems continue to operate normally, and no issues have been identified that could be attributed to this incident.

Reported Start Time: 07:20 GMT on 19 July 2024

Impact: No issues have been identified within Cybersource and transaction processing is continuing as normal.

Incident #: INC18743372

MONITORING 5 months ago - at 07/19/2024 04:35PM

Cybersource is aware of a global IT issue that has been reported, and our systems continue to operate normally. We are monitoring the issue.

There is no indication of any impact on Cybersource’s ability to process payments from this issue. Our systems are operating normally. We are aware of reports of people being unable to make payments and we are working with our financial institution clients to understand any impact on their services to cardholders and merchants.

Cybersource’s systems continue to operate normally, and no issues have been identified that could be attributed to this incident.

Reported Start Time: 07:20 GMT on 19 July 2024

Impact: No issues have been identified within Cybersource and transaction processing is continuing as normal.

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