Outage in Cybersource
Elevated Errors Affecting Token Requests
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Token Management Services (TMS) experienced elevated errors affecting token-based transaction processing via the REST API, limited to Mastercard transactions. The incident ran for approximately 4.1 hours on September 3, 2026 (14:15–19:35 GMT), causing intermittent errors and delays for customers processing tokenized payments. The issue was fully resolved by 19:35 GMT, with TMS restored to normal operation.
Cybersource is aware of an issue that is currently affecting the Token Management Services (TMS).
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard.
Reported Start Time: 03 September 2026, 14:15 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26907199
Components affected
Cybersource Rest APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/03/2026 08:47PM
The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 03 September 2026, 14:15 GMT
Reported End Time: 03 September 2026, 19:35 GMT
Impact: Token Management Services (TMS) has been fully restored and is operating normally.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26907199
IDENTIFIED
11 days ago - at 09/03/2026 06:48PM
We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation.
Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions.
Reported Start Time: 03 September 2026, 14:15 GMT
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26907199
IDENTIFIED
11 days ago - at 09/03/2026 05:35PM
We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation.
Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions.
Reported Start Time: 03 September 2026, 14:15 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26907199
INVESTIGATING
11 days ago - at 09/03/2026 04:45PM
Cybersource is aware of an issue that is currently affecting the Token Management Services (TMS).
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard.
Reported Start Time: 03 September 2026, 14:15 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26907199
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