Outage in Cybersource
Flex Microform Service Disruption in our Sandbox/Testing Environment
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Flex Microform service in the Sandbox/Testing Environment was disrupted for approximately 6 hours on September 14, 2026 (13:58–20:12 GMT), preventing merchants from testing Flex Microform in CAS. The issue was mitigated by 20:12 GMT and fully resolved the following day, with normal service restored. Cybersource conducted an internal review to prevent future recurrences.
Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be unable to test Flex Microform in CAS.
Reported Start Time: 14 September 2026, 13:58 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource FlexTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/15/2026 03:38PM
The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved.
Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 14 September 2026, 13:58 GMT
Reported End Time: 14 September 2026, 20:12 GMT
Impact: Users are now able to use the Flex Microform Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27000232
MONITORING
3 days ago - at 09/14/2026 08:40PM
The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and users are now able to use the Flex Microform Service as normal.
Reported Start Time: 14 September 2026, 13:58 GMT
Reported Mitigated Time: 14 September 2026, 20:12 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27000232
INVESTIGATING
3 days ago - at 09/14/2026 07:28PM
Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be unable to test Flex Microform in CAS.
Reported Start Time: 14 September 2026, 13:58 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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