Outage in Cybersource
Reports - Business Center Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Business Center reporting service experienced a 29.3-hour disruption where September 6, 2026 reports contained duplicate request ID entries, causing reconciliation issues for merchants in their Payment Batch Detail Reports (PBDR) and Decision Manager Detail Reports (DMDR). Transaction processing was not affected. The issue was fully resolved on September 11, 2026, with an internal review initiated to prevent recurrence.
Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26936459
Components affected
Cybersource Reports - Business CenterTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/11/2026 05:33AM
The issue affecting Reports - Business Center has now been fully resolved.
Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use Reports - Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26936459
INVESTIGATING
4 days ago - at 09/10/2026 01:17AM
Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries.
We are working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6.
There is no impact to transaction processing.
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26936459
INVESTIGATING
4 days ago - at 09/10/2026 12:19AM
Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26936459
Latest Cybersource outages
Elevated Errors Affecting Token Requests - 11 days ago
PROD - EBC Search Functionality Issue - 13 days ago
Financial Ecosystem Participant Disruption - about 1 month ago
Paymentech Service Disruption - about 1 month ago
Business Center Reports Delay - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
