Outage in Cybersource
PROD - EBC Search Functionality Issue
Resolved MinorIncident Report
Summary AI Generated
On 1 September 2026, Cybersource's Enterprise Business Center (EBC) Search Functionality experienced an incident from 14:30 to 16:40 GMT, lasting approximately two hours. Some merchants encountered intermittent issues with Transaction Search and Decision Manager Case Management, including incomplete search results, unexpected "no results" responses, and page loading errors. The issue was fully resolved by 16:40 GMT, with Cybersource conducting an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting EBC Search Functionality.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors.
Reported Start Time: 01 September 2026 14:30 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Components affected
Cybersource Transaction Search - Business CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/01/2026 05:13PM
The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Start Time: 01 September 2026 14:30 GMT
End Time: 01 September 2026 16:40 GMT
Impact: EBC Search Functionality is now working as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26888837
INVESTIGATING
13 days ago - at 09/01/2026 04:47PM
Cybersource is aware of an issue that is currently affecting EBC Search Functionality.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors.
Reported Start Time: 01 September 2026 14:30 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
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