Outage in Cybersource
Rupay Processor Issue
Resolved Minor
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Outage Details
Components affected
Cybersource HDFC Bank on RuPayLatest Updates ( sorted recent to last )
The issue affecting Rupay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:18:36 GMT on 25 September 2024
Reported End Time: 20:56 GMT on 25 September 2024
Impact: Customers are now able to use Rupay services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19144661
We continue to be in close contact with our client as they work towards implementing a mitigation to fix the issue affecting Rupay transaction processing. Your patience is greatly appreciated.
Impact: Users may experience a Compliance error code for LMM errors related to Rupay/HDFC Bank.
Reported Start Time: 18:36 GMT on 25 September 2024
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19144661
We have identified the issue affecting Rupay transaction processing and we appreciate your patience as we work with Rupay to urgently implement a mitigation.
Impact: Users may experience a Compliance error code for LMM errors related to Rupay/HDFC Bank.
Reported Start Time: 18:36 GMT on 25 September 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19144564
Cybersource is aware of an issue that is currently affecting the Rupay transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience a Compliance error code for LMM errors related to Rupay/HDFC Bank.
Reported Start Time: 18:36 GMT on 25 September 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19144564
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