Outage in Cybersource

Barclays Merchant Services Disruption

Resolved Minor
April 10, 2025 - Started 10 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We have identified an issue affecting Barclays Merchant Services transaction processing over a specific network which has now been mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Users may have intermittently experienced payment processing latency or errors. Reported Start Time: 16:56 GMT on 10 April 2025 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC20475435
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/11/2025 02:18PM

The issue affecting Barclays Merchant services has now been fully resolved.

Reported Start Time: 16:56 GMT on 10 April 2025
Reported End Time: 16:59 GMT on 10 April 2025

Impact: Customers are now able to use Barclays Merchant services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20475435

MONITORING 10 days ago - at 04/10/2025 07:43PM

We have identified an issue affecting Barclays Merchant Services transaction processing over a specific network which has now been mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: Users may have intermittently experienced payment processing latency or errors.

Reported Start Time: 16:56 GMT on 10 April 2025

Next Update: As current status changes


Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20475435

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