Outage in Cybersource
API Connection/Endpoint Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a 6.2-hour API service disruption affecting Rest API, Webhooks, Secure Acceptance, Flex, and SCMP components from April 10, 2026 at 19:51 GMT to April 11, 2026 at 01:51 GMT. Clients experienced increased transaction failures, delayed payments, and API latency during the incident. The issue was identified, mitigated in stages (with most services restored by 23:35 GMT and webhooks taking longer), and fully resolved by 04:15 GMT on April 11th.
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Components affected
Cybersource Rest API Cybersource Webhooks Cybersource Secure Acceptance Cybersource Flex Cybersource SCMPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/11/2026 04:15AM
The issue affecting the impacted APIs Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 April 2026 at 19:51 GMT
Reported End Time: 11 April 2026 at 01:51 GMT
Impact: Customers are now able to use the APIs Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
MONITORING
7 days ago - at 04/11/2026 12:18AM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use impacted APIs Service as expected.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
IDENTIFIED
7 days ago - at 04/10/2026 11:35PM
Majority of the services have the impact mitigated. Webhooks are still seeing impact.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
IDENTIFIED
7 days ago - at 04/10/2026 10:03PM
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
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