Outage in Cybersource
Cybersource Support Center Slowness
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Support Center experienced slowness from 13:30 to 19:51 GMT on July 23, 2026, lasting approximately 6 hours and 21 minutes, during which users faced delays creating cases, posting comments, and using chat functionality. The issue was traced to a third-party service provider, whose involvement enabled restoration of service by 19:12 GMT, with full resolution confirmed at 19:51 GMT. Cybersource conducted an internal review following resolution to prevent future recurrences.
Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites.
We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality.
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
Components affected
Cybersource Support CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/23/2026 08:35PM
The issue affecting Corporate and Support Web Sites has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:30 GMT , 23 July 2026
Reported End Time: 19:51 GMT, 23 July 2026
Impact: Customers are now able to use Corporate and Support Web Sites as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26537088
MONITORING
12 days ago - at 07/23/2026 07:12PM
Cybersource has worked with a third-party service provider to restore functionality of the Support Center.
Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability
Thank you for your patience while we worked to address this issue.
Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
INVESTIGATING
12 days ago - at 07/23/2026 04:41PM
Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites.
We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality.
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
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