Outage in Cybersource
Paymentech Service Disruption
Resolved MinorIncident Report
Summary AI Generated
On August 14, 2026, Cybersource experienced a disruption affecting Chase Paymentech Solutions transaction processing, causing payment processing errors for users. The incident involved two separate periods of intermittent impact before full stabilization, spanning approximately 4.4 hours from 05:05 GMT. The issue was fully resolved by 09:53 GMT, with Cybersource conducting an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting Paymentech transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: August 14th, 2026 05:05 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26749537
Components affected
Cybersource Chase Paymentech SolutionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/14/2026 09:53AM
The issue affecting Paymentech services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 14 August 2026, 05:06 GMT
Reported End Time: 14 August 2026, 05:52 GMT
Impact: Customers are now able to use Paymentech services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26749537
MONITORING
4 days ago - at 08/14/2026 06:14AM
We observed a second period of intermittent impact, and it is mitigated now. Services have stabilized, and we continue to closely monitor the environment to confirm sustained recovery and service stability.
Our investigation remains ongoing. At this time, we have not identified any issues within the Cybersource environment that could be attributed to this incident.
Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26749537
MONITORING
4 days ago - at 08/14/2026 05:40AM
The issue affecting Paymentech services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal.
Reported Start Time: August 14th, 2026 05:05 GMT
Reported End Time: August 14th, 2026 05:18 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26749537
INVESTIGATING
4 days ago - at 08/14/2026 05:30AM
Cybersource is aware of an issue that is currently affecting Paymentech transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: August 14th, 2026 05:05 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26749537
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